Frequently Asked Questions
Everything you need to know about our luxury bath and body collections.
Where are your products manufactured?
Our products are proudly designed in the beautiful Somerset countryside, England. We source high-quality ingredients globally to ensure our toiletries meet the highest standards of luxury and efficacy.
Are your beauty products tested on animals?
No. The Somerset Toiletry Co. is strictly against animal testing. We are committed to cruelty-free practices and do not test any of our finished products or ingredients on animals.
What is your shipping policy for domestic orders?
We offer standard and express shipping options across the UK. Orders are typically processed within 1-2 business days, and free standard shipping is available on orders exceeding a specific threshold.
Can I return an item if I am not satisfied?
Yes, we accept returns on unused and unopened products within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on items that have been opened or used.
Do you offer international delivery?
We currently ship to a wide range of international destinations. Shipping costs and delivery timelines vary by country and will be calculated at the checkout stage.
Are your products suitable for sensitive skin?
While many of our products use natural extracts and gentle formulations, we recommend checking the full ingredient list on the product page or packaging. We always suggest performing a patch test before full application.